Price Beat guarantee applies to fitted Parking Sensors
only.
We will guarantee to match
or beat any genuine like for like parking sensor quote only. To qualify for this offer we will require full contact
details of the supply & fit company and parking sensor make & model.
Service
calls / warranties
Pro Park UK offers
all products on a 12 month warranty period. Any additional warranty advertised will be held by the manufacturer
and the warranty registration card must be completed upon date of purchase/receipt. We will not charge a call out fee
for any genuine faults reported within this warranty period. All full priced fitted products will hold a on site warranty.
If Any fitted product is discounted in any way shape or form that is not advertised on this web site will hold an off
site warranty. On site warranties mean we come to you to repair or replace, off site warranty means you bring the vehicle
to us. The following are not covered under warranty: user error, misuse, damage, water damage by pressure washers, faulty/change
of handset, kit moved to different car, different owner, wear & tear, accidental damage, adjustment or replacement by
anyone other than our Engineers, software updates, or anything otherwise deemed outside of the manufacturer’s warranty.
Please note we cannot offer any warranty on any customer supplied equipment. A 12 month labour warranty is only valid
on complete equipment supplied by Pro Park UK. All accessories supplied will hold a valid warranty (parts) but not labour.
Any on site warranty issues found not to be the fault of the kit the problem was the car a call out fee of £40.00
will be charged at the time of inspection. Non payment will result in loss of labour warranty & recovery action
may be applied to recover the costs.
Cancellations / re-visits
In
the event that an appointment needed to be cancelled we require a minimum of 24 hours notice (Mon – Sat) before the
appointment date otherwise a cancellation fee of £40.00 may be charged. It is important that we are given the
correct address, vehicle details, paint codes and product details at the time of booking and that you will be available during
the time slot selected. If you are unavailable and the Engineer is left waiting on arrival, he will allow 30 minutes
for you to return. If you are not available within these 30 minutes the Engineer will leave site and you may incur a
£40.00 cancellation charge. Also if Pro Park UK are supplying labour only you MUST ensure that all parts are on site. If the engineer cannot complete
the install due to missing/incorrect parts a cancellation fee of £40.00 will apply. Also if a re-visit is required
due to missing/incorrect parts/software problems etc, a revisit fee will be charged accordingly. This cancellation /
re-visit fee will be deducted from from payment already received by us. If your Install / service call price is less than
the cancellation fee then the price of your service applies.
Payment
If you are purchasing products online we use a secure checkout facility via Paypal. All products
remain the property of Pro Park UK until
paid in full.
If you are booking a service or have chosen to purchase a product which
includes installation then we may from time to time ask for payment upfront via credit / debit card via our emailing Paypal
invoice tool. Payment upon completion is only allowed within reason. A booking fee may be asked for on larger orders
then the remainder of the payment should then be paid to the engineer upon completion.
Compensation
If
our Engineer or delivery is delayed due to reasons out of our control we are in no way liable or obliged to provide compensation.
We
acknowledge that your vehicles are precious and need to be handled by experienced professionals, therefore we only use the
best qualified Engineers in the industry. Any suspected damage to the vehicle during an installation must be demonstrated,
proven and agreed with the Engineer before he leaves site. If in the rare case damage has been made, then our Engineers are
all fully insured for such instances.
Pricing
Any prices quoted may be subject to change if additional parts or labour are required.
Bluetooth
Our Engineers will always try to help set up your Bluetooth car kit, and Bluetooth phone
for you. However they may not always be able to do this as they may not be familiar with certain phones on the market.
If this is the case the Engineer will test his personal phone with the car kit. Any PDA devices, and Sat nav software would
require the customer to set this up. We are liable for the installation and car kit, but not compatibility issues. No
refund is available for phone/device compatibility problems. Any queries regarding compatibility then please contact
us or your handset manufacturer.
Location & parking
Suitable parking needs to be provided for our Installation Engineer to work on your car. If
the installation address has a pay parking facility then all payments need to be made by the customer; the Engineer is not
liable for this. Please note we do not carry out installations in poor lit underground car parks. Whenever possible
cover would be advised for poor weather conditions, this is to protect your vehicle. Any council owned car parks, or NCP car parks
run a very strict policy that does not allow us to work on their premises; no installation will take place at these locations.
Due to insurance issues, and health and safety issues our Engineers are unable to work on roadside parking in busy areas.
This is down to the Engineers discretion. If no parking is provided, or the parking provided is not suitable, then the installation
will be cancelled, and a cancellation fee of £40.00 will be charged. Parking within pay & display car parks
is the customers responsibility to pay all parking charges for our engineer & your vehicle. No full refund is available.
Pre and post checks
On arrival and before commencing the installation our Engineer will perform a thorough
check of the vehicles electrical systems and confirm the placement of the new equipment with you. A Signature will be
required from you to confirm the equipment position and pre checks are to your satisfaction.
We have over 15
years of extensive experience within the in-car industry. We install to MPT1362 standards and only use experienced,
qualified Engineers who are insured to work on your vehicles. Our engineers have to meet our strict criteria on both
technical & Customer Service Skills. They are some of the most experienced and reliable in the industry. Once
completed our Engineer will test your equipment and Perform a final check on the vehicles electrical systems to ensure
everything is in order before leaving the site. A Signature will be required from you to confirm the installation and
post checks are to your satisfaction. Any claims after the Engineer has left site will be invalidated.
Returns and exchanges
We are able to offer
an exchange or refund on parts within 7 days from date of purchase that are returned to us safely, in the original packaging
not torn or ripped and that this is pre agreed with Pro Park UK. No refunds are possible on any delivery charges, or labour on any fully fitted products & removal charges
will also apply. Certain parts may be ordered in, and may be car specific, these will be subject to a surcharge if returned.
The surcharge amount will depend on the cost of the goods. Any parts for refund must be returned to us within 7 days
from the date they were delivered. If these parts are returned to us after the seven day cooling off period Pro
Park UK may decline acceptance as the goods may be deemed second hand and the
refund will be 50% of the value of the goods only. If a product / kit has been installed, then no labour fees can be
refunded and a de-installation fee will also apply. This will need to be paid in advance before the kit is removed and
before any refund will be issued.
By purchasing any products
or labour from Pro Park UK or Infinitive Solutions Ltd you the customer automatically agree & are bound to these terms and conditions.
